Cancellation Policy

Our Commitment to You

We understand that travel plans can change. At Caribbean Breeze Properties, we've designed a cancellation policy that's fair to both our guests and our property owners. Our goal is to give you flexibility while protecting everyone's interests.

Below you'll find clear, straightforward terms. If you have any questions about our policy or your specific situation, don't hesitate to reach out.

Cancellation Timeline & Refunds

Cancellation Date	Time Before Check-in	Refund Amount
30+ days before	30 days or more	100% Refund
15-29 days before	15 to 29 days	50% Refund
7-14 days before	7 to 14 days	25% Refund
Less than 7 days before	0 to 6 days	No Refund
No-show	Did not arrive	No Refund

Special Circumstances

Hurricane & Natural Disasters

Your safety and well-being are our top priority. If a hurricane, tropical storm, earthquake, or other natural disaster occurs before or during your stay that makes travel unsafe or impacts your reservation:

• You'll receive a full credit toward a future stay with us
• The credit is valid for 12 months from your original check-in date
• No refund will be issued in cash, but the credit can be applied to any future Caribbean Breeze booking
• If you prefer not to rebook, you may request a 75% refund after 12 months

Medical Emergencies & Death in Family

If you experience a serious medical emergency or loss of a family member that prevents travel:

• Contact us immediately with supporting documentation
• We'll review your situation individually and work toward a fair solution
• Full or partial refunds may be issued at our discretion
• A future travel credit is always available

Travel Restrictions & Government Advisories

If government travel bans, visa denials, or official travel advisories prevent your arrival:

• You're eligible for a full credit toward a future stay
• Partial refunds may be available depending on circumstances
• Contact our team with supporting documentation from official sources

How to Request a Cancellation

Contact Methods

To cancel your reservation, reach out using any of these methods:

• Email: [email protected]
• WhatsApp: Message us directly with your booking reference
• Phone: Available through Breeze AI Concierge or your booking confirmation

What to Include

When you request a cancellation, please provide:

• Your booking reference number
• Guest name and email
• Check-in date
• Reason for cancellation (helps us improve our service)
• Preferred refund method (credit card, bank transfer, or future credit)
• Any supporting documentation for special circumstances

Processing Timeline

Here's what to expect when you request a cancellation:

• Confirmation: We'll acknowledge your cancellation request within 24 hours
• Verification: We'll verify the cancellation date and applicable refund amount
• Processing: Your cancellation will be processed within 2 business days
• Refund: If approved, your refund will be issued within 5-10 business days

Modifications & Date Changes

Changing Your Dates

We understand plans change. If you'd like to modify your stay dates:

• Contact us at least 30 days before your original check-in date
• Changes are subject to property availability
• If your new dates are cheaper, we'll apply a credit to your account
• If your new dates are more expensive, you'll pay the difference
• A modification fee of $50 may apply if the change is within 30 days

Extending Your Stay

Want to stay longer? Great! Contact Breeze AI Concierge during your stay:

• Extensions are offered at the current nightly rate if available
• We'll do our best to accommodate you, but can't guarantee availability
• No extension fee applies

Refund Methods

Payment Method Refunds

Most refunds are processed back to your original payment method:

• Credit Card: Refunds appear within 3-7 business days
• Bank Transfer: Refunds appear within 5-10 business days
• PayPal: Refunds appear within 2-3 business days

Travel Credit Alternative

Prefer not to wait for a refund? You can request a travel credit instead:

• Travel credits provide 100% of eligible refund amounts
• Credits are valid for 12 months from issue date
• Credits can be used for any Caribbean Breeze property
• No processing fee for travel credit option

Non-Refundable Fees

While we work hard to make refunds fair, a few items cannot be refunded:

• Payment processing fees: Credit card or bank transfer fees charged by payment processors (typically 2-3%)
• Currency conversion fees: Fees from your bank when converting currencies
• Add-on services already rendered: Airport transfers, pre-arrival grocery service, or activities already booked and non-refundable

Any applicable non-refundable fees will be clearly deducted from your refund and explained in your cancellation confirmation.

Important Notes

No-Show Policy

If you don't arrive for your reservation and haven't cancelled in advance:

• No refund will be issued
• The full nightly rate for your entire stay will be charged
• Contact us as soon as possible if you won't be able to arrive

Cancellation Timing

Cancellation dates are based on when we receive your request, not when you decide to cancel. For refund eligibility:

• Cancellations received before midnight (property timezone) are processed as same-day cancellations
• Cancellations received after midnight are processed as next-day cancellations
• We recommend contacting us by email or WhatsApp for a timestamped record

Group & Multi-Property Bookings

If you've booked multiple properties or a group reservation:

• Each property booking is treated separately for cancellation purposes
• You may cancel individual properties without affecting others
• Refunds are calculated per property based on its individual cancellation date

Questions? We're Here to Help

Our cancellation policy is designed to be fair and transparent. If you have questions about your specific situation or need clarification on any point:

Last updated: March 2026